FAQ

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We manufacture battle mats, RPG maps, card game playmats, board game mats, player boards, 2D terrain, zones and objective markers, dice trays, token accessories, mouse pads, desk mats, slipmats, coasters, drone landing pads and other specialised products.

The available materials depend on the product and can include rubber, latex, dry-erase and fabric-based solutions. The product page or configurator shows the options available for a particular item.

A single-sided rubber mat has a printed polyester surface and an exposed non-slip rubber underside. A double-sided rubber mat has printing on both sides and therefore does not provide the same exposed non-slip underside.

Unless a product is explicitly identified as licensed, references to game names are used only to indicate intended compatibility. The relevant trademarks belong to their owners.

Minor rounding can occur when a traditional inch format is presented in centimetres. Use the dimensions shown on the product page as the production specification.

Yes. Universal dimensions and themes can work with several systems. Compatibility information is provided as guidance, so always confirm the required playing area.

Check the current rules or publisher information for the recommended playing area and compare it with your available table space. Our Size Guide lists common formats.

Yes, many products can be manufactured in non-standard dimensions within the production limits of the selected material.

Many personalised products are available from one piece. Special technologies, packaging or business production may have separate minimum quantities.

The configurator shows the accepted formats. High-resolution PNG, JPG or production-ready PDF files are commonly used, but the correct format depends on the product and workflow.

We verify files for basic production requirements. This does not automatically include proofreading, detailed design correction or responsibility for the artistic content.

Contact us before ordering if design assistance is required. Additional design work may require a separate quotation.

Production begins only when payment is confirmed and the final artwork meets the technical requirements. Missing, low-resolution or incorrectly prepared files require clarification.

Standard products are usually processed within up to 10 business days. Personalised products in standard sizes can require up to 14 business days. Non-standard projects are scheduled individually.

After payment is confirmed and, for personalised orders, after all required artwork has been accepted for production.

Contact us immediately. Changes cannot be guaranteed after production begins or the parcel is dispatched.

Products made according to an individual specification may be excluded from the standard right of withdrawal where applicable law permits. Contact us immediately before production begins.

Free shipping from 200 EUR within the EU and from 400 USD outside the EU.

When tracking is available, the dispatch email includes a tracking link.

Yes, to selected destinations. Available methods and costs are displayed during checkout.

The exact amount is calculated after the delivery address is entered. It depends on destination, dimensions, weight and transport method.

Consumers may have a statutory right to withdraw from an online purchase. Contact us before returning a product and follow the instructions on the Returns & Refunds page.

Products made to an individual specification may be excluded from the standard withdrawal right, but defective, damaged or incorrectly produced products can still be reported.

Photograph the parcel, label, internal packaging and product, keep all packaging and contact contact@playmats.eu as soon as possible.

Email the order number, product name, description, photographs and preferred solution to contact@playmats.eu.

Yes. We manufacture for publishers, retailers, distributors, studios, events and crowdfunding campaigns.

Yes. Pricing depends on the product, quantity, specification, packaging and delivery requirements.

Yes, subject to an agreed product specification and commercial conditions.

Use the B2B form or email contact@playmats.eu with dimensions, quantity, deadline, destination, artwork status and packaging requirements.